Our Monitoring software will alert us when something goes wrong with your computer, or when backups fail.
How does it work?
We can’t be onsite 24/7 but JQ Tech Care is the next best thing. We install our Monitoring software on your computer. It runs in the background and scans for errors and other common issues that can lead to larger failures. The software runs every two hours and reports any findings to our secure server. When an issue arises a ticket is created and we contact you shortly after. Monitoring is built into all of our Retainer packages.
30 Day Trial
We know seeing is believing. With that in mind we offer every customer the chance to try before you buy. If you’re interested in setting up a trial in your environment, contact a consultant today.
What Gets Monitored?
SERVER SOFTWARE
More often than not, what defines a server is the software that runs on it. Watchman Monitoring checks on that software to make sure it’s operating correctly and will report critical information such as availability, utilization, license expirations, proper backup functionality, and more.
BACKUP SYSTEMS
It’s never a matter of “if” your hard drive will fail, but “when”. That’s why it’s so important that you not only backup but regularly check if that the backup is being completed successfully. Luckily, with Watchman Monitoring, we do all the checking so you don’t have to. We will alert you if we see the backups not being performed as expected.
DISK DRIVES
Running low on disk space can happen suddenly and when it does, it has real potential to corrupt a system and cause data loss. Watchman Monitoring can alert you well before that ever happens. We’ll also alert you to any disk input/output (I/O) errors (a precursor to a drive failure), boot disk selection changes, false mounts, and more.
RAID SYSTEMS
We’ll help you avoid costly downtime due to RAID failures from Apple and SoftRaid by warning you at the earliest signs of trouble. Combined with our world-class backup monitoring you can rest assured knowing your data is secure.
NETWORKS
Slow network performance can be caused by things like poor cable quality, failing network hardware, or even your ISP having a bad day. We’ll help narrow down the cause by alerting you when there’s an excessive number of network errors. We can even let you know when a computer’s IP address changes.
SYSTEM PERFORMANCE
Keeping a computer running at it’s peak performance is easy with Watchman Monitoring. We’ll alert you to productivity-robbing issues such as failing laptop batteries, kernel panics, faulty RAM, unscheduled reboots, and even failed power-on self-tests (POST) which usually go unnoticed.
MALWARE
No single malware detection software can find all threats. Watchman Monitoring helps out by providing an additional layer of malware checking to your existing solution.
DEMOGRAPHICS
While we’re rummaging around inside the computer looking for problems, we also report back other helpful information such as machine name, last logged in user, serial number (including warranty status if GSX account enabled), RAM, model number, OS & firmware versions, processors, uptime, last check-in, and more.
Have questions about JQ Tech Care? Give us a ring at 504-355-1919 or e-mail support@jqtechnologies.com
